UI/UX Design Services for Websites, Web Apps and Mobile Apps
User research, wireframes, clickable prototypes and design systems that make websites and apps easier to use before they are built.
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UI/UX design is the practice of deciding how a website or app is organised, how it behaves and how it looks, so that people can complete their tasks without confusion. UX covers research, structure and flows, while UI covers the visual layer of layout, typography, colour and components. It suits founders planning a new product, businesses redesigning an existing site or app, and development teams without a designer. Our team delivers research summaries, user flows, wireframes, clickable prototypes, visual designs and a design system, along with developer-ready files. Good design is evidence-based, so we test prototypes with real users where possible instead of relying on opinion, ours or yours.
Who provides this service: our in-house software design and engineering team.
Who Needs UI/UX Design?
- Founders planning a first product who want to test the idea with a prototype before paying for development
- Businesses whose website or app has confusing navigation, abandoned forms or a steady stream of support questions
- Companies preparing a rebrand or redesign who need the interface to reflect the new identity
- Development teams or agencies working without a dedicated designer
- Organisations building several products that need a consistent design system
Key Benefits
- Research and stakeholder interviews that clarify who the users are and what they are trying to do before any screen is drawn
- User flows and wireframes that settle structure and content priority while changes are still quick to make
- Clickable prototypes you can test with customers or staff to find confusing steps before development cost is incurred
- Visual design aligned to your brand, with attention to readable type, contrast, tap-sized controls and small screens first
- A design system of reusable components, so new screens stay consistent as the product grows
- Developer-ready files with specifications and exported assets, plus a review of the built product against the design
How It Works
Discovery and research
We review your goals, users, existing product and any analytics, run stakeholder or user interviews, and summarise the findings, key tasks and constraints in a short brief that guides every later decision.
Structure and user flows
We organise content and features into a clear structure, map the steps users take to finish key tasks and remove unnecessary ones, so navigation and labels make sense before layout is discussed.
Wireframes
Low-detail wireframes show layout, hierarchy and content placement for each key screen. Because they carry no styling, feedback stays on structure and function instead of drifting to colours and fonts.
Prototype and usability testing
Wireframes become a clickable prototype. We test it with a handful of representative users, note where they hesitate or fail, and revise the design before any development effort is committed.
Visual design and design system
We apply your brand to approved screens, set type, colour, spacing and components, check contrast and touch-target sizes, and document reusable patterns so later screens can be built consistently.
Handover and design review
We deliver organised design files, specifications and exported assets, walk your developers through them and review the built screens against the design, listing differences to fix before release.
Documents Required
- A brief describing the product or site, its goals and the audience you want to serve
- Brand assets such as logo files, colours, fonts and any existing brand or style guidelines
- Access to the current website, app or prototype, and to analytics or support queries that show where users struggle
- Business requirements or a feature list, even if it is only a rough one
- Examples of products you like and dislike, with notes on why
- Customers or staff we may interview or test with, who have agreed to take part
- Technical constraints such as the platform, framework or content system the design must fit
- Content such as copy, product details and images, or agreement on who will write them
- A decision-maker who can approve each stage within agreed timelines
Timeline and Fees
Indicative timeline: Commonly a few weeks for a focused set of screens, and longer for a full product with research, testing and a design system. The range depends on scope and on how quickly feedback and approvals arrive.
Professional fee: The fee depends on the number of screens and flows, how much research and usability testing is included, whether a design system is needed and the platforms covered. Third-party tool licences are usually separate. Contact us for a written proposal.
What Can Go Wrong if This Is Missed or Done Incorrectly
- Starting development without tested designs often causes expensive rework when users do not behave as assumed
- Design choices based only on opinion can produce screens that look polished but confuse real customers
- Poor contrast, small tap targets and cluttered mobile layouts push away the many visitors who browse on phones
- Design files without a design system or handover notes become inconsistent when different developers extend the product
- Unclear ownership of design files and fonts can restrict you from reusing the work later
Frequently Asked Questions
What is the difference between UI and UX design?
UX design is about the whole experience: who the users are, what they need, how screens connect and whether tasks are easy to complete. UI design is the visual layer, including layout, colour, typography and the look of buttons and forms. Good products need both, because attractive screens cannot repair a confusing flow.
Do I need UI/UX design before development starts?
For anything beyond a small brochure site, yes, it is advisable. Screens in a prototype are much easier to change than coded software, so designing first reduces rework. A finished design also gives developers a clear specification, which reduces misunderstandings and keeps estimates more reliable.
Which design tool do you use and will I get the files?
We typically work in a collaborative design tool such as Figma, where prototypes can be shared by link and commented on by your team. Source files, exported assets and the design system are handed over on completion under the terms in the proposal, so you or another developer can continue the work.
How do you test a design with real users?
We ask a small group of people who resemble your actual users to complete set tasks on the prototype while we observe, in person or remotely, and record where they hesitate or get stuck. Even a small round often reveals recurring problems. Results are summarised with recommended changes.
Can you redesign our existing website or app without rebuilding it?
Sometimes. If the codebase is sound, a redesign can update screens and components in stages. If the structure is hard to change, a new design may need the front end rebuilt. We review the existing product and give you a written view of the options and the effort involved before any decision.
How do you design for accessibility?
We check colour contrast, type size, touch-target size, focus states, clear labels and error messages, and avoid conveying meaning by colour alone, following widely used web accessibility guidelines. Designing for accessibility from the start helps all users, including those on small screens or in bright light, and is far easier than fixing it later.
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